Customer Satisfaction

We are serious about customer satisfaction – we will be pleased to have your comments.

We can help

Here at DC Automobiles Ltd we want to keep our customers happy, however sometimes we make mistakes. This page tells you how to make a complaint and we will do our very best to rectify it. We would also like to know when we do things well.

Our promise to you

We will get to the bottom of your issue, we will tell you what we are doing and do everything we can to help you.

When you contact us please tell us:-

your name

the vehicle purchased

the registration number

How to make a complaint

Please contact the salesman who sold you the vehicle. They should be able to sort it out quickly. We will endeavour to sort any problem out within 4 weeks of notification. As you can appreciate if the vehicle needs to go to a main dealer we cannot be responsible for any delay that they may have obtaining a part or fixing the vehicle. We will do our utmost to put pressure on the dealer to rectify the matter but ensuring that the vehicle is roadworthy.

If you are still not happy about the standard of customer service that you have received please put the matter in writing to:-

Conrad Staines
Sales Manager
DC Automobiles Ltd
41-43 Nork Way
Banstead
Surrey
SM7 1PB